Delivery Information
We are proud to deliver high-quality Italian produce straight to your door, carefully packaged to maintain freshness and authenticity.
Delivery Options
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National Delivery (UK-wide)
We ship across the UK using our trusted courier partner, DPD.
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Estimated delivery time: 1–3 working days after dispatch
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You will receive tracking details once your order has been shipped
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Local Delivery
For customers in our local area, we offer a dedicated delivery service.
- Delivery days and times may vary depending on your postcode
- We will contact you directly to confirm your delivery slot
Please note:
We currently do not offer same-day delivery. Orders are processed and dispatched as quickly as possible, but please allow time for preparation and handling.
Order Processing
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Orders are typically processed within 1–2 working days
- Orders placed on weekends or public holidays will be processed on the next working day
- During busy periods, processing times may be slightly longer
Delivery Conditions
- Please ensure someone is available to receive perishable goods upon delivery
- If no one is available, the courier may leave the parcel in a safe place or follow their standard procedures
- We are not responsible for spoilage if delivery instructions are not followed
Returns & Refunds
However, your satisfaction is very important to us. If there is an issue with your order, we’re here to help.
Damaged or Incorrect Items
If your order arrives damaged, incorrect, or missing items:
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Please contact us within 24 hours of delivery
- Include your order number and photos of the issue (if applicable)
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We will offer a replacement, refund, or store credit where appropriate
Contact Us
If you have any questions about your delivery or need help with a return, please get in touch with our customer service team. We’re always happy to help.
To start a return, you can contact us at Ciboditalia32@outlook.com. Please note that returns will need to be sent to the following address: 32-33 Commercial Road, Swindon, BFP, SN1 5NS, United Kingdom If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back
Thank you for supporting our store and enjoying authentic Italian produce delivered with care.
